Patients & Visitors

Fort Loudoun Medical Center is equipped with a team of more than 200 doctors, who specialize in more than 29 specialty areas. Our 87,000 square-foot hospital features advanced technology including Magnetic Resonance Imaging (MRI), Computerized Tomography (CT), Nuclear Medicine, Ultrasound, Diagnostic X-Rays as well as Digital Mammography and Bone Densitometry. The physicians, nurses, and clinicians of Fort Loudoun Medical Center are dedicated to providing excellent quality care to every patient, every time.

Accreditation and Affiliations

Fort Loudoun Medical Center Medical Center is accredited by the Joint Commission on Accreditation of Health Care Organizations. Our accreditation represents a tradition of excellence in healthcare and of dedication to quality care. Fort Loudoun Medical Center is a member of Covenant Health, a healthcare system headquartered in Knoxville, Tennessee. Its services include acute care facilities, outpatient facilities, behavioral health organizations, physician clinics, and home care.

Billing and Customer Services

Dining

The cafeteria at Fort Loudoun Medical Center, located in between the Gift Shop and the Professional Building, offers a daily variety of hot and cold menu items Monday through Friday 7 a.m. – 9 a.m. and again from 11 a.m.– 1:30 p.m. To hear daily cafeteria menu items, call our menu line at extension 72201. Vending machines are in the vending area outside the cafeteria and in the Emergency Waiting area.

Guest Trays for visitors may be purchased by calling 56300 between 6:30 a.m. until 6 p.m. Selections are the same as general unit patients receive, and the trays are delivered to the room at the patient’s mealtime.

Gift Shop

Located on the first floor of the hospital, the gift shop offers a wide selection of personal hygiene items, magazines, greeting cards, flowers, candy and a variety of gift items. All profits go toward hospital purchases such as wheelchairs and benches for the outdoor patio. Gift Shop hours are Monday through Thursday, 9 a.m. – 4 p.m., and Friday, 9 a.m. – 3 p.m.

Medical Records

Medical Records, or Health Information Management (HIM) as it is now known, is responsible for your complete medical record once you have been discharged from the hospital. Because of COVID-19, the Medical Records office may be closed to walk-in visits. Please call 865-374-5269 before visiting to see whether our office is open for walk-in visits. If you need a copy of your medical record, please call 865-374-5269. You can also chat live with a representative about your medical record request by selecting the chat feature in the lower right corner of our website.

Patient’s Rights and Responsibilities

Fort Loudoun Medical Center wants you to have the best possible care. Learn what your rights are as a patient, as well as what your obligations are to yourself, your physician and the hospital.

View your patient rights and responsibilities.

Phone Numbers

A list of frequently dialed numbers for Fort Loudoun Medical Center is available here.

Safety

To make sure your stay is a safe one, follow these suggestions:

Provide Information

• Bring a list of all medicines you take, including vitamins and herbals.
• Report any allergies or adverse reactions you have had to medicine.

Ask Questions

• Ask questions about your medicines, test results and medical treatment.
• If a medicine looks different than you expected, ask about it.

Help Us Help You

• Use your call light when you need help.
• Report any questions and concerns you have.

Follow Instructions

• Eat, drink, and get out of bed only as your doctor advises.
• Wash your hands frequently to prevent infections.

Security Services

As are all hospitals, Fort Loudoun Medical Center Medical Center is a public place. Please take precautions to safeguard your valuables while you are here. The hospital cannot be held responsible for the loss of money or other valuables kept in your room.

Please do not bring valuables with you to the hospital. If possible, send them home with a family member or check your valuables with the security department before or immediately upon going to your room. Your nursing staff can arrange to have valuables checked for you. Eyeglasses, contact lenses, hearing aids, and dentures should be kept in protective containers when not in use. Please do not wrap in tissue, paper towels, or pieces of hospital linen.

Fort Loudoun Medical Center security officers are duly commissioned Knox County Deputy Sheriffs. You are encouraged to report crimes or suspicious activity to security as soon as possible. Fort Loudoun Medical Center’s security office is adjacent to the emergency care center and can be reached by calling extension 56449 or 865-271-6449 from an outside line.

Tobacco-Free Campus

Fort Loudoun Medical Center is committed to our mission to serve the community by improving the quality of life through better health. The campus provides a tobacco-free environment, both inside buildings and on the grounds.

Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.

Visitors and guests who choose to use tobacco products will be required to leave the Fort Loudoun campus before using tobacco products.

Visitation Policy

Fort Loudoun Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests respect the scheduled times set for visitation.

General Visiting Hours are 8:30 a.m. – 8:30 p.m. Some patients and special care areas, however, have restricted visiting hours. We thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.

Critical Care Visiting Hours are 8 a.m. – 5 p.m. and again at 8 p.m. – 9 p.m. Patients in the critical care areas are very ill. They have an increased need for rest so they can heal and recuperate, so we have special times for visitation to these areas. Thirty minutes is allowed for visitation. No children under the age of 14. No more than TWO visitors per patient at one time. Always wash your hands before and after entering a patient room.

Learn more about Covenant Health’s visitation guidelines here.

Wireless Internet

For your convenience, high-speed wireless Internet access is available throughout Fort Loudoun Medical Center.

Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. To use our Wi-Fi, connect to the “Covenantguest” network. The password is “covenant.”

Disclaimers:
1. Fort Loudoun Medical Center and Covenant Health will not be held responsible for any computer viruses obtained through the network.
2. Fort Loudoun Medical Center is not responsible for providing technical support associated with the network.